Team Leader BPO
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- 2 to 6 Yrs
- Other Jharkhand+1 Ranchi
- 3 months ago
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Job Description
YOU MUST HAVE TEAM LEADER/QUALITY ANALYST EXPERIENCE IN BPO Lead a team of telecalling/customer service agents and executives Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results Resolve customer complaints and follow-up to check if action has been taken Identify customers needs and wants, clarifying information whenever possible Gain comprehensive product knowledge to enhance team performance Create a supportive environment for the team Qualification- Graduation Location- Main road, Ranchi,Jharkhand Job Type: Full-time Salary: 18,000.00 - 30,000.00 + incentive per month Schedule- 10 AM- 7 PM Joining- ImmediatelyEmployement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: Sales Support / MIS
Functional Area: Not Applicable
Role/Responsibilies: Team Leader BPO
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Keyskills: BPO Telecalling Customer Service Customer Complaint Resolution Training Product Knowledge Team Leader Quality Analyst
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SWASTIK STEPSTONE CAREERsWell SWASTIK STEPSTONE CAREERS is Bangalore based manpower recruitment firm and training centre catering to the recruitment needs of Organizations from across Industries throughout India
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