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Process Associate @ IGT Solutions

Home > Voice / Blended

 Process Associate

Job Description

Key Responsibilities:

- Handle customer inquiries and resolve issues efficiently.

- Provide accurate information about banking products and services.

- Process transactions and maintain customer records.

- Ensure compliance with banking regulations and policies.

- Deliver excellent customer service and enhance customer satisfaction.

- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience

- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences

Requirements:

- Minimum Bachelor's degree/ Graduation must

- Prior experience in customer service or banking is preferred.

- Strong communication and interpersonal skills.

- Ability to handle customer queries and complaints effectively.

- Basic computer skills.

-24*7 shift and Day shift for female employee

Benefits:

- Transport facility (Odd hours)

- Comprehensive training and development programs.

- Opportunities for career growth and advancement and other employee benefits.

- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.

NOTE: Come for a walk-in interview along with your updated cv and passport size picture. Mention my name on the top of it HR SALONI LAKHWANI.


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins

Contact Details:

Company: IGT Solutions
Location(s): Delhi, NCR

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Keyskills:   Inbound Process Bengali Banking Process Inbound Calls Voice Process Voice Support Credit Cards Inbound Voice Process Customer Support Upselling Domestic Voice Process Bpo Voice Domestic Calling Domestic Process

 Fraud Alert to job seekers!

₹ 50,000-2 Lacs P.A

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