Process Associate - Trust and Safety
- Genpact
- 0 to 4 Yrs
- Kolkata
- 7 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate Trust & Safety Transaction Risk Investigator Responsibilities: Conduct investigations to identify and mitigate online ecommerce risk. Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication. Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties. Ensure productivity and maintain highest quality assurance standards. Leverages appropriate operational tools and applications to find the data. Ability to successfully navigate websites. Understands and adheres to workflow directions, SOPs. Performs a variety of routine standard tasks in non-voice queues like email, chat etc. Qualifications we seek in you! Minimum Qualifications: Any graduate Freshers are eligible. Minimum B2 proficiency in English CEFR Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers. Strong Problem solving skills Strong time management and organizational skills Aptitude for determining situational needs and providing appropriate solutions. Must be able to work on a flexible schedule (including weekends) Preferred Qualifications: Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc. Prior experience in Ecommerce Domain Good Analytical & Problem-Solving skills JobProcess Associate Primary LocationIndia-Kolkata ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingApr 29, 2025, 10:07:30 AM Unposting DateOct 26, 2025, 6:07:30 AM Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Process Associate - Trust and SafetyContact Details:
Company: GenpactLocation(s): Kolkata+ View Contact
Keyskills: Strong interpersonal skills Time management Analytical skills
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