Customer Service Representative @ TRH Recruitment Hub

Job Description

: Top Skill Qualification Requirements 1. Have years of 1 years Call Center/Customer Service experience. 2. Have strong English proficiency with solid written and verbal communication skills. 3. Ability to conduct the initial triage of incoming requests to resolve customer order questions, and inquiries. 4. Be comfortable communicating with customers over the phone, email, and/or online chat. Have the ability to remain calm and helpful even when dealing with difficult situations. Demonstrate ability to listen competently, collect relevant customer order/inquiry information, build rapport, and respond to customers in a compassionate & professional manner. Other Desired Skill Qualification Requirements Ability to manage transactional intent queues to support order service, scheduling and status inquiries, billing and payment inquiries, customer and account. inquiries, and phone and/or network outage inquiries. Ability to work towards key performance indicators, high quality management, and contact routing and other general reporting services. Monitor Email cases and Chat inquiries and respond to each. Take inbound and make outbound calls to resolve and/or route customers across service delivery workgroups. Identify, define, and summarize causes of order delays/inquiries and determine the appropriate solution owner. Work with a sense of urgency, and within policy compliance, to resolve order constraints that delay customer order delivery. Provide end-to-end resolution management ensuring the customers issue is fully resolved for all requests. Job Type: Full-time Salary: 20,474.61 - 30,000.00 per month Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 1 year (Required) Customer service: 1 year (Required) Language: English (Required) Hindi (Required) Speak with the employer +91 hidden_mobile

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Customer Service Written communication Verbal communication Quality management Reporting services Email management Inbound calls Order management Education Call Center English proficiency Phone communication Email communication Online chat communication Listening skills Rapport building Problemsolving Transactional intent management Contact routing Chat management Outbound calls Resolution management Policy compliance Order delivery Commuterelocation Language proficiency