Customer Service Representative @ TRH Recruitment Hub

Job Description

Customer service representatives are often a clients primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries and identifying and assessing customer needs to achieve satisfaction.

What does a Customer Service Representative do

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Manage incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication
• Ability to multi-task, prioritize, and manage time effectively
• Graduates Only

More Information:-

Customer Service
Inbound Voice Process
Day Shifts
6 Days Working
1 rotational off
Only Graduate ( Fresher / Experienced )
Need excellent communication skills
No Cabs
Work from office
Male / Female both Eligible
Location - Delhi (Moti Nagar)
Walkin interview only at Moti Nagar Office
For initial 18 days, candidate will get 5000 rs as a stipend for training.
Salary :-
Fresher - 15000 inhand, 15600 CTC
Experienced - 15800 Inhand, 16500 CTC

Contact - Deva Malik - hidden_mobile
Mail - hidden_email

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Keyskills:   customer care customer support communication skills customer service graduate