Senior Customer Service Executive @ Uniprofin Solutions

Job Description

Kolkata, Gariahat Share Customer Service Executive (Voice/Blended/USA) ( Only Male Candidates) The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges. Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected. challenges, such as delays and changes in schedules. Required Candidate Profile Excellent written and verbal communication skills Phone and email etiquettes to effectively address customer queries - Have "Customer Empathy" - ability to identify and understand customer's situation and motives Experience 2 4 years experience in a similar role USA Calling experience a must Education Graduate (10+2+2/3) Age 30 yrs (+/- 5yrs) Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm Sat OR 2.00 pm to 12.00 am Mon-Fri Experience 2 - 8 Years Salary 3 Lac To 4 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service Qualification Higher Secondary, Other Bachelor Degree Key Skills Customer Service Executive Customer Care Executive Team Leader Customer Service Inbound Customer Service Marketing executive customer service Customer Service Customer Service Manager Customer Service Representative Customer Service Supervisor About Company Contact Person Saghir Ahmed Mobile hidden_mobile Email ID hidden_email

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Senior Customer Service Executive

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Keyskills:   Inbound Customer Service Customer Service Executive Customer Care Executive Team Leader Marketing executive Customer Service Manager Customer Service Representative Customer Service Supervisor