Customer Service Representative @ Uniprofin Solutions

Job Description

Company Description Tech Mahindra is a global information technology and digital transformation company that offers innovative and customer-centric experiences. With 148,000+ professionals across 90 countries, we focus on leveraging next-generation technologies to enable digital transformation for global customers. We are the fastest growing brand in Brand Strength and rated amongst the top 7 IT services brands globally. Our parent company, The Mahindra Group, is a multinational federation of companies known for its leadership in various industries including farm equipment, utility vehicles, IT, and financial services in India. Role Description This is a full-time on-site role for a Customer Service Representative located in Chandigarh. The Customer Service Representative will be responsible for addressing customer inquiries and resolving customer issues in a timely and effective manner. They will be required to maintain customer satisfaction, resolve complaints, and provide. support to customers via phone, email, and chat. The Customer Service Representative may also need to coordinate with other teams or departments to escalate complex issues and provide appropriate follow-up to customers. Qualifications Strong Customer Service, Customer Support, and Customer Satisfaction skills Excellent verbal and written communication skills Ability to multitask and manage time effectively Empathy, patience, and a positive attitude Problem-solving and decision-making skills Experience in a customer service or support role is preferred Bachelor's degree in a relevant field or equivalent experience Proficiency in multiple languages is a plus

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Customer Service Customer Support Customer Satisfaction Verbal Communication Written Communication Time Management Patience Problem Solving Multitasking Empathy Positive Attitude Decision Making