Application Support Engineer
- Aara Tech
- 0 - 2 years
- Chennai
- 2 months ago
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Job Description
Job Title: Application Support Engineer
Experience Required: 2+ Years
Job Type: Full-Time
Location: Chennai (Hybrid)
Job Summary:
We are seeking an experienced Application Support Engineer to join our dynamic support team in Chennai. The ideal candidate will have a minimum of 2 years of experience in technical support, with hands-on knowledge of EDI data processing, incident and service request handling, and standard operating procedure documentation. A basic understanding of Java and experience working with tools like JIRA are essential.
Key Responsibilities:
- Provide Level 1 and Level 2 support for business-critical applications.
- Monitor and manage EDI (Electronic Data Interchange) data exchanges to ensure accuracy and timely processing.
- Handle incidents and service requests in line with agreed SLAs.
- Log, track, and resolve issues using JIRA or similar ticketing tools.
- Document Standard Operating Procedures (SOPs) and knowledge base articles for recurring issues.
- Coordinate effectively with cross-functional teams, business users, and third-party vendors.
- Conduct root cause analysis and implement preventive actions for frequent issues.
- Support routine system monitoring, maintenance, and reporting.
- Use basic Java knowledge for issue triaging and provide insights for potential automation.
Must-Have Skills:
- 2+ years of experience in application/production support
- Experience in EDI data monitoring and management
- Proficiency in incident and request management
- Familiarity with JIRA or equivalent tools
- Ability to document technical procedures and support guides
- Strong communication and troubleshooting skills
- Basic knowledge of Java
Nice-to-Have Skills:
- ITIL Foundation Certification
- Exposure to Java-based automation or scripting
- Experience working in hybrid/onsite support environments
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Aara TechLocation(s): Chennai
Keyskills: JAVA SOP DOCUMENTATION Incident Handling EDI data JIRA
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Aara Tech
Based in India, we are engaged in best-in-domain IT consulting, web designing, development & digital marketing solutions. In addition, we also provide cloud solutions and hosting services to our global clients. We help enterprises, agencies, SMEs and startups to design, develop and evolve...
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