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Sr Technical Associate : 5 Lpa : Grads : Gurgaon : Apply Now @ Leading BPO

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 Sr Technical Associate : 5 Lpa : Grads : Gurgaon : Apply Now

Job Description

Hiring for Leading ITES Company In Gurgaon for Technical Support


Key Highlights:


1: Graduate with minimum 1 year exp in Technical Support

2: Candidate Must Not Have Any Exams in the Next 6 Months

3: 24x7 Shifts

4: 5 Days Working

5: Both Side Cabs

6: Excellent Communication Skills

7: Immediate Joiners Preferred

8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc


A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks


Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)


Landmark : Near Hotel Nirulas


Walkin Time : 11 am to 3 Pm


Mahima @ 7523848*** , Ritika @ 8299619***, Qizra @ 90108 97647,

Gaurika @ 93361 16522, Qasim @ 8056419***, Shadia @ 7898822*** @ Neha @ 8789203***


Whatsapp Your CV @ 9721919***


Key Responsibilities:


Troubleshooting and Problem Solving:


Diagnosing and resolving hardware and software issues, either remotely or in person.


User Support:


Providing technical assistance to users, answering questions, and guiding them through problem resolution.


System Maintenance and Monitoring:


Ensuring computer systems and networks are running efficiently and effectively.


Installation and Configuration:


Setting up new systems, installing software and hardware, and configuring user accounts.


Documentation and Record Keeping:


Maintaining records of issues, solutions, and system configurations.


Collaboration:


Working with other IT teams and external vendors to resolve complex issues.


Customer Service:


Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Leading BPO Company
Location(s): Noida, Gurugram

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Keyskills:   Troubleshooting Technical Support Router Firewall LAN Wipro L1 Support Networking WAN TCS TLC VLAN Windows CCNA Printer IP Address Telus Tech Mahindra Hardware Cognizant Accenture IP IP Configuration Routing Ienergizer Switching HCL LAN Configuration Desktop Teleperformance CCNP

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₹ -5 Lacs P.A

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