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Storage Technical Support Engineer @ Sutherland

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 Storage Technical Support Engineer

Job Description

Job Description

Preferred Skills:

Skilled in two of following technologies

  • Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

Responsibilities and Duties:

You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you -

  • Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
  • Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
  • Reproduce issues by re-creating scenarios in a lab environment
  • Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
  • Create new knowledge base articles to share information and best practices for reuse
  • Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Bengaluru

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Keyskills:   Nas / San VMware Linux NetApp Storage

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...