Sr. FinOps Analyst - AR, India Advertising Collection
- Amazon
- 3 - 8 years
- Hyderabad
- 7 months ago
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Job Description
As an AR Collections Analyst, you will support Amazon s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment. Amazon seeks a Collections analyst with at least 3+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line. This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon s cash flow by solving customer payment issues.- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required. - Bachelors degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
Job Classification
Industry: InternetFunctional Area / Department: Finance & AccountingRole Category: Accounting & TaxationRole: Accounts Receivable ExecutiveEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Collection Analyst Billing Financial operations Cash flow Scheduling Customer experience Research analysis MS Office Accounts receivable Advertising
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