Roles & Responsibilities
Regular monitoring of trading system to ensure trades match and are flowed in a timely manner
Interfacing with clients, brokers and traders for resolving trade discrepancies or cases not recognized by either of the parties
Updating fixing rates of NDF currency pairs
Coordinating with Back Office's Settlement Team
Keeping a check on mailing system to ensure all cliental mails are replied to within the designated time schedule
Escalating risk/aged items or client service related issues via defined escalations channels
Establishing relations with clients, brokers, vendors, etc. to secure repeat business
Ensuring:
Control procedures are adhered at all times including the "2 Man Booking Rule" for manually booked trades
Trade amendments are confirmed independently with both parties (Client & Broker)
Conducting EoD checks to verify the positions and notifying the same to stakeholders in case of discrepancies
Carrying out meetings to explain objectives & for streamlining processes to ensure smooth functioning of the process
Organizing training sessions for new recruits using systematic training plan in order to make them familiar with the processes and objectives of the organization
Preparing and presenting Monthly Business review to clients
Designing training manuals, flow charts, training schedule and course documents as per current industry trends
Contract comparison and settlement with counterparties (Trade reconciliation): Role
Securities lending and borrowing reconciliation
Resolving the breaks & updating the same in the systems
Liaising with traders as part of trade support team
Settlements of accounts at the month end especially High billing
Ensure that breaks are resolved within defined timelines
Researching on trades which are not recognized by CP
Reduce failing trades and increase settlement efficiency
Escalating risk items or Counterparties/client service related issues via defined escalations channels
MIS, reporting of operational and trading exposures to management.
Maintain established productivity levels as per SLA and ensure that all established procedure
Work Location: Navi Mumbai and Pune.
Working Days: Monday to Friday.
Shift timings: 6 am to 3 pm; 1 pm to 10 pm; 7.30 pm to 4.30 am.
Interview Rounds:-
1) Aptitude test: There would be a Test comprising of General Aptitude, Analytical and Basic computer skill.
2) Hr. Round of interview.
3) Final Round of interview.
Interested candidates can share updated resumes at al**********y@ec***x.com

Keyskills: Foreign Exchange Training Manuals Currency Back Office Client Servicing Flow Charts Operations
eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...