Senior Operations Manager
- Ebix
- 9 - 14 years
- Mumbai
- 8 months ago
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Job Description
Key Responsibilities
- Revenue Growth & Strategy: Develop and implement business strategies to drive revenue and market share.
- P&L Management: Oversee financial performance, ensuring profitability and cost efficiency.
- Sales Leadership: Lead and mentor regional teams, setting performance targets and driving execution.
- Client & Stakeholder Management: Build and maintain strong relationships with key clients, partners, and internal customers.
- Should have knowledge of process of BSNL for MPLS links management & payment.
- Operational Excellence: Ensure seamless execution of business processes, compliance with industry regulations, and service quality as per SLA defined by the clients.
- Cross-functional Coordination: Work closely with marketing, product, finance, and customer service teams to align business objectives.
- Ensuring timely payment and zero penalty from client.
- Open to take any other task/activity as per the requirement.
Experience: 10+ years in telecom and strong process knowledge of BSNL/MTNL, with leadership experience in sales and operations Role & responsibilities
Preferred candidate profile
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: EbixLocation(s): Mumbai
Keyskills: Operational Excellence Profitability Revenue Growth & Strategy Client & Stakeholder Management
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Established in 1989, EbixCash Global Services is today recognized amongst the first independent customer retention and customer response organizations in India, with a variety of BPO, CRO and HRO offerings via nine contact centers across the country. The company serves industries and clients that ha...
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