Unified Communication and Collaboration @ Motto Hr Consulting

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com Project Role :Operations Architect Project Role Description :Define the operations architecture, ensuring that it supports the business requirements and performance goals. Management Level :11 Work Experience :2.5-4 years Work location :Coimbatore Must Have Skills : Good To Have Skills : Job. Requirements : Key Responsibilities : 1 Overseeing the support and business as usual tasks of the Cisco Call Manager, Cisco Unity and Cisco WebEx Calling services 2 Handle incident and service requests and resolve within the agreed Service Level Agreement3 Diagnosing faults and providing complete resolution to customer satisfaction4 To produce knowledge articles and information to be distributed amongst the team 5 All client documentation and run book information is kept up to date Technical Experience : 1 Cisco Unified Call Manager and Cisco Unified Compute System certification on VoIP systems 2 CCNA Voice CCNA Preferred3 CCNP Voice CCVP Preferred4 Working knowledge of LAN/WAN and data networks Professional Attributes : Participate in 24/7 support and on-call rotation, including incident management duties Educational Qualification : Graduate Additional Information : Participate in 24/7 support and on-call rotation, including incident management duties

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Networking
Functional Area: Not Applicable
Role/Responsibilies: Unified Communication and Collaboration

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Keyskills:   Cisco Call Manager CCNA Voice CCNA CCNP Voice CCVP Cisco Unity Cisco WebEx Calling Cisco Unified Call Manager Cisco Unified Compute System VoIP systems LANWAN data networks