Manager-System engineering.B2C delivery @ Motto Hr Consulting

Job Description

Purpose of Job: To ensure effective and timely delivery of services to customer pan India (mobility, Internal and HOMES customer) Ensure delivering of service with standard MOP / SOP - error free provisioning Ensure all process compliances w.r.t NOC service delivery . Testing of new services with ITU-T norms before handing over to customers Deliverables 1. B2C 90% SLA as per Media readiness for rollout ,BSC/Site re-homing ,Infra prov and upgrade 2. Work allocation & per day target closure" 3. First time right provisioning. Fault due to new configuration errors ( FONI) <1%. 4. Following of updated MOP / SOP 5. Adoption towards NSO service provisioning. 6. Inclination towards Ip skill . 7. Adherence to the work based current process 8. Work allocation & load sharing with cross domain & self Major Challenges : 1.To ensure consistency TAT & SLA for all the functions 2.To ensure 100% process compliance to facilitate achievement of targeted scores in Audits. (Internal/external & ICE) Demonstrate : Teamwork and collaboration Results orientation Analytical and problems Solving Networking and inter-personal skills Working Experience:- Minimum 10years Professional experience Telecom domain. Good Knowledge on IP MPLS/CEN & Tx domain (PTN & OTN) Concepts and troubleshooting. CCNA / CCNP certification. Educational Level :-B.E in Electronics & Communication We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do "jobs never done before

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Networking
Functional Area: Not Applicable
Role/Responsibilies: Manager-System engineering.B2C delivery

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Keyskills:   MOP SOP IP Networking Interpersonal skills OTN CCNA CCNP ITUT IP MPLSCEN PTN Electronics Communication