Analyst Programmer- Sharepoint @ White Horse Manpower

Job Description

Title: Analyst Programmer Department: Corporate Enabler Technology Location: Gurgaon/Bangalore Hiring Manager: Sapan Shevadekar Level : 2 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our team and feel like youre part of something bigger. Department Description The Technology function provides IT services to the Fidelity International business, globally. These include the development and support of business applications that underpin our revenue, operational, investment, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day-to-day basis including data centre, networks, proximity services, security, voice. incident management and remediation. The Corporate Enabler Technology comprises systems development and support specialists that provide support to departments such as HR Services, Finance, Corporate Services, Legal and Compliance, Risk and Technology across various geographic locations. The services include Production Support of in-house developed application and vendor provided products, small scale enhancements and product. Job Description The position is for an experienced AP in the Corporate Enabler Technology team in India and will primarily be focussed on technical support for the Collaboration applications. The person required to work closely with business on collaboration vendor application used to publish digital content over signage screens and support global enterprise video platform. The person would also require keeping business well informed about the progress on the issues. The person would require gaining good understanding of the quality processes followed in Fidelity. The person shall also have to liaise with various support teams such as technology infrastructure services, IT Security, UNIX server team, and database team for resolving issues/conflicts. The role requires the candidate to be able to carry out the following prime functions: Incident management Technical Support Monitor the process/jobs and work with different Infrastructure teams to resolve. Perform Daily Health check. UAT/Prod release support. Excellent communication with business and vendors. Flexible to provide support in India and UK hours Problem management & Change management Continuous Improvements This demanding role would perfectly suit a dynamic individual looking to work in a fast-paced environment to ensure the smooth running of business-critical systems. The candidate should be open to support in UK business timings & cover on-call shift (24*7). Key Responsibilities Understanding applications from the core for support and enhancements perspective Impact analysis for any changes/enhancements raised by users Ownership of issues, seeing them through to resolution and to the satisfaction of the end user Interact with the customers to understand their problems, provide solutions or workarounds, and at times guide/train them on how to use the application Timely Escalation of issues to PM and Senior IT Management. Interacting in a friendly and professional manner with customers and the various support groups Understanding the responsibility to work on various applications simultaneously and update to all stake holders Cater technology end of life requirements Install/test application on new updated infrastructure Experience And Qualifications Technical Skills Essential Skills: 2-3 years of overall IT experience. SharePoint Online, Power Platforms Apps, Automate, c#, .NET/SQL Server, Power BI Production support, provider Hosted Apps (PHA) experience. Hands-On SharePoint Framework (SPFx), WCF, c#, JavaScript, jQuery development and troubleshooting experience Well versed with ITIL support processes Sound experience in Production support work. Experience in understudying the existing code and write technical specifications. Person should be open to work in UK shift and on-call support. Sound analytical & debugging skills. Excellent written and verbal communication skills. Can work as part of the small team with independent role. Proven ability to work well under pressure and in a team environment. Appreciate the business principles involved in the project. Desirable Skills include: Experience in web application hosting and deployments Knowledge of Azure platform, Nintex workflows ITIL certification IIS and web server configurations Behavioural Good analysis and problem resolution skills. Excellent communication, interpersonal and presentation skills. Flexibility and adaptability to meet deadlines. Self-motivated and team player attributes. Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com

Employement Category:

Employement Type: Full time
Industry: Financial Services
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Analyst Programmer- Sharepoint

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Keyskills:   c Power BI WCF JavaScript jQuery ITIL Azure IIS SharePoint Online Power Platforms Apps Automate NETSQL Server Nintex workflows web server configurations