Fresher - customer care / E commerce
- White Horse Manpower
- 0 to 4 Yrs
- Hyderabad
- 4 months ago
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Job Description
DIRECT WALK-IN
Interview will be only 2 easy rounds of interview
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: +91 hidden_mobile , hidden_mobile whitehorsemanpower .in, hidden_email us on t witter, Face Book && Youtube Free Recruitment no charges
Employement Category:
Employement Type: FreshersIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Fresher - customer care / E commerce
Keyskills: customer service inbound process international bpo
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