Global Product Customer Support Professional [ US Shift] @ Sapiens

• Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
• Supporting customers from a wide range of countries.
• Providing product and installation consultancy, remotely or onsite.
• Willingness to work beyond working hours when required.

Requirements:

• Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
• Excellent written and verbal English skills
• 2-4 years of Experience with support for enterprise application systems/big and complicated systems.
• Ability to work under pressure and provide solutions within the application itself and in the technical environment
• High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.

Advantages:

• SQL knowledge
• Experience working with financial banking systems
• Web Servers knowledge
• Please note: All work is conducted in English.