Customer Support Executive
- Nikharv Consultancy
- 0 to 3 Yrs
- Multi-City, India
- 4 months ago
- Email to a friend
- Report this job
Job Description
Industry BPO/ Insurance
Location Mumbai/ Delhi/ Jaipur/ Lucknow/ Meerut
Salary Up to 3.5 lac
Position Customer Support Executive
Experience Fresher/Experience
Key skills Mandatory Customer Relation
Inbound/outbound Process
Requirements
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Executive
Keyskills: support process customer support customer relations customer inbound/outbound executive
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