Consultant, IT-SNOW Service Catalogs @ Binary Global

Job Description

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining liveswhere your purpose accelerates our mission. About Us Nothing changes if nothing changes, which is why Baxter is transforming our global IT functioninto one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we. need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide. We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxters rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter. This is where technology fuels purpose-driven work. Where your purpose accelerates our mission. Title: Consultant, ServiceNow Business Analysis IT Service Management (ITSM) Location: Bangalore Your Role The ServiceNow Business Analyst is responsible for gathering stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution. This role will focus primarily on the Service Catalog/Portal and the IT Service Management (ITSM) modules. What youll be doing Work with business and IT stakeholders to gather requirements related to ServiceNow capabilities via interviews, workshops, and other methods Provide recommendations of the best ServiceNow solution for the business problem that has been raised. Identify opportunities to streamline and optimize processes. Document requirements as Stories in the ServiceNow Agile module Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria. Manage incoming requests for new capabilities. Keeps stakeholders informed on request status and timelines. Manage request backlog. Assist with the development and delivery of end user training Define and implement a continuous improvement life cycle to ensure that capabilities are reviewed and optimized Act as Subject Matter Expert for ServiceNow ITSM and Service Catalog/Portal Support measures to develop and improve implementation and adoption of the ServiceNow platform across the business Review ServiceNow product roadmap and actively find opportunities to maximize benefits from new features where applicable Build Baxter ITSM and Service Catalog roadmaps based on stakeholder input and the ServiceNow product roadmap Assist with platform upgrade efforts, including testing Perform business analyst activities related to the continued growth of the ServiceNow platform, including the deployment of additional functionality Mentors and provides guidance to junior team members What youll bring At least 7 years of experience as a Business Analyst, with 3 years as a ServiceNow Business Analyst Deep experience with the ServiceNow ITSM and Service Catalog modules Deep knowledge of ITSM processes, including Incident, Request, and Change Management Knowledge of Lean Six Sigma principles a plus Familiarity with Agile methodologies Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level) Strong interpersonal skills. Ability to build positive relationships with key stakeholders. Strong analytical and problem-solving skills Ability to influence and negotiate Proficient understanding of Visio Flexible working hours to accommodate diverse geographic locations EEO (Equal Employment Opportunity) Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to hidden_email and let us know the nature of your request along with your contact information. Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 122985

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Consultant, IT-SNOW Service Catalogs

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Keyskills:   ServiceNow Business Analysis IT Service Management Service Catalog ITSM Lean Six Sigma Agile methodologies Communication skills Presentation skills Interpersonal skills Analytical skills Visio Facilitation skills Problemsolving skills