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Walk In Drive @ Sutherland

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 Walk In Drive

Job Description

We are hiring enthusiastic and detail-oriented professionals for our Non-Voice Process team. The ideal candidate will be responsible for handling customer queries via chat/email, ensuring a high level of customer satisfaction.


Key Responsibilities:

  • Handle customer queries through chat, email or SMS .
  • Maintain accurate records and update systems as required.
  • Ensure timely resolution of issues and escalate when needed.
  • Work collaboratively with team members to achieve common goals.

Requirements:

  • Minimum qualification: 10+2 / Graduate in any discipline.
  • Excellent written communication skills in English.
  • Basic computer knowledge (MS Office, Typing skills).
  • Willingness to work in rotational shifts.

Benefits:

  • 5-day working (depending on company policy).
  • Training and growth opportunities.
  • Supportive work environment.
  • Cab facility for night shifts.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Walk-ins

Contact Details:

Company: Sutherland
Location(s): Bhopal

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Keyskills:   International Non Voice International BPO Communication Skills Spoken English Fluent English Written Communication Problem Solving SMS Email Process Chat Process

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...