Client Service Manager - Investment Banking @ Hinduja Global

Job Description

This is a full-time on-site role as a Operations & Service Manager for client located in Gurugram. The candidate will oversee the delivery of exceptional service to clients, Investments & day to day operations & ensuring that all their needs are met, and their expectations are exceeded. Day-to-day tasks will include monitoring and addressing any service issues and collaborating with cross functional teams to enhance the client experience. Experience in client service management for a financial services or investment management firm. Strong leadership and people management skills. Excellent verbal and written communication skills with the ability to interact with clients, team members, and senior management. Demonstrated ability to manage and prioritize multiple tasks and projects within a fast-paced environment. High degree of integrity, ethical conduct, and professionalism Talking every client on fortnight basis and ensuring all service-related issues are resolved on time. . Talking to AMCs for MF Data Feed and statements related concerns. Publishing Internal & external MIS & Reports . Processing all the Client Transactions on time and checking with AMC in case of any lag to ensure smooth processing of all client related transactions Following the Client Onboarding Journey Process Laid out by the management. Concluding all Operations & Service-related Tasks with respect to Client / AMC that comes up time to time. Communicating & Collaborating with cross-functional teams to enhance the client experience

Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: Pre-SalesSales / BD
Functional Area: Not Applicable
Role/Responsibilies: Client Service Manager - Investment Banking

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Keyskills:   financial services investment management leadership people management integrity transaction processing client onboarding client service management verbal written communication task project management ethical conduct professionalism MIS report publishing crossfunctional collaboration