Banking Customer Service (Inbound Voice) @ Hinduja Global

Job Description

#hiring #job #bankingjobs #jobseeker #phonebanking #inboundprocess #crossselling #upselling We are hiring for Assistant Manager (Work from Office)- Kindly Send us your cv on hidden_email if you are comfortable for a face to face interview/ (Mumbai) Assistant Manager - 4 lpa- 5 lpa - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience. We have walk in drive In next week Immediate joiners- Within a two weeks Urgently Hiring for - 1.Role - Phone Banking Officer 2.Process Voice Process / Inbound Calls / approx. 80-100 calls per day (WORK FROM OFFICE) 3.Job Type Full Time 4.Industry - Banking 5.Location - Palava, Mumbai 6. This role is rotational shift and week offs 7.Week offs Any Random 1 days off / No Fixed Consecutive Offs 8.Eligibility Fluent in English and must be a Graduate /Post Graduate Key Responsibilities: Displaying complete onus to customers queries / problems Delivering service with requisite courtesy and. accuracy Adhering to product and process requirements, with nil errors Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Escalating customer issues to the right internal stakeholders Ensure process efficiency and effectiveness by Complying to service and sales guidelines Achieving Call Quality targets Cross-sell / upsell set products like Resolving customer queries at the first instance of contact, with minimum call handling time Loans and mortgages Role Proficiencies: 2- 5 years relevant role in voice customer service shifts as in days/noon/night. It will be rotational Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of experience Good communication skills in both English and local language This role is rotational shift and week offs 24/7 rotational shifts Ability to handle pressure and meet deadlines Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department Excellent lead generation and conversion skill

Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: Pre-SalesSales / BD
Functional Area: Not Applicable
Role/Responsibilies: Banking Customer Service (Inbound Voice)

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Keyskills:   Phone Banking Inbound Calls Upselling Graduate Customer Service Communication Skills Crossselling Fluent in English Post Graduate