Senior Executive - RBP @ Swiggy

Home > eCommerce Operations

Senior Executive - RBP

Swiggy
3 - 5 years
Rangareddy
8 months ago
Email to a friend
Report this job

Job Description

We are hiring the role of Senior Executive- Relationship Business Performance for the team of City Business Operations.

Responsibilities-

Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
Provide recommendations on the training aspects required to deliver/improve Cx metrics.
Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications-

Graduate / 3-5 years of retail management experience
Must have led 15+ people/ employees at Retail/ Store.
Problem solving, data-driven decision-making
Adaptability to dynamic situations.
Experience from retail/FMCG/ quick commerce Industry.

Job Classification

Industry: Software Product
Functional Area / Department: Merchandising, Retail & eCommerce
Role Category: eCommerce Operations
Role: Catalog Executive
Employement Type: Full time

Contact Details:

Company: Swiggy
Location(s): Rangareddy

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Retail Executive Billing Retail management Packaging FMCG Customer experience Continuous improvement Business operations

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Operations Executive (Offrole)

Flipkart

0 - 5 years

Kochi

16 days ago

₹ Not Disclosed

Client Solutions Manager - eCommerce,

Meta

4 - 8 years

Bengaluru

1 month ago

₹ Not Disclosed

Associate - Buying & Merchandising

Myntra

2 - 7 years

Bengaluru

2 mths ago

₹ Not Disclosed

Lead Associate - Category Management

Myntra

3 - 5 years

Bengaluru

2 mths ago

₹ Not Disclosed

Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...

Senior Executive - RBP @ Swiggy

Home > eCommerce Operations