Senior System Support Executive
- Imerit
- 5 - 7 years
- Hubli
- 8 months ago
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Job Description
Position: Senior System Support Executive
Position Summary
The Senior System Support Executive is responsible for delivering technical support to end users
across various enterprise applications and systems. This role ensures the resolution of technical
issues efficiently and aligns IT services with business objectives.
Key Responsibilities
Possess expert-level knowledge of Windows Server environments, including Active
Directory, DHCP, DNS, WSUS, and WDS.
Take end-to-end ownership of employee technical issues and ensure timely resolution
within service level expectations.
Provide real-time support to employees via chat, aiding in troubleshooting, root cause
analysis, and issue resolution.
Contribute to Problem Management by identifying recurring incidents and proposing
long-term solutions.
Drive continual improvement initiatives within the IT Operations Support function.
Conduct training sessions and prepare user-friendly documentation to enhance end-user
self-service.
Create and maintain technical documentation to contribute to the departments
knowledge base, promoting effective knowledge sharing.
Collaborate with Network and Systems Engineering teams to provide hands-on support
for network and server infrastructure.
Perform scheduled system audits and routine maintenance checks on user systems.
Manage OS patching and maintain vendor relationships for timely support and
escalations.
Oversee IT inventory and asset configuration documentation.
Demonstrate the ability to operate both independently and within a team structure.
Develop and document workarounds for unresolved incidents.
Communicate with users to assess and translate technical problems into actionable
solutions.
Uphold consistency and reliability in service delivery.
Exhibit strong interpersonal, communication, and time management skills.
Apply effective decision-making and organizational capabilities to manage priorities
and incidents.
Technical Proficiencies
Hands-on experience with:
Gsuite/any email systems, Fortinet Firewall,Switches, Crowdstrike, BitLocker,
Ivanti Endpoint Management, AD.
Preferred Qualifications
57 years of proven experience in IT Infrastructure support.
A degree in B.E., B.Tech, MCA, MSc-IT, or an equivalent field.
Industry certifications such as CCNA, MCSA, or CompTIA N+ are advantageous.
Strong analytical, verbal, and written communication skills.
Proven troubleshooting capabilities and a methodical problem-solving approach.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: ImeritLocation(s): Hubli
Keyskills: Windows Server active direc Crowdstrike
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