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Customer Success Manager - Large Enterprise Clients: Saas @ Qualitykiosk

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 Customer Success Manager - Large Enterprise Clients: Saas

Job Description

Quality Kiosk is hiring Customer Success Manager.

Job Title: Customer Success Manager Large Enterprise Clients

Location: Ghansoli, Navi Mumbai

Employment Type: Full-Time

Experience: 510 years (preferred in managing enterprise-level accounts)

Industry: IT Services / SaaS / Enterprise Solutions


About the Role

We are looking for a dynamic and customer-focused Customer Success Manager to join our growing team. In this role, you will be the key liaison between our enterprise clients and internal teams, ensuring long-term success, high customer satisfaction, and continuous business growth. This is a strategic and hands-on role that requires strong relationship management, communication, and problem-solving skills.

Key Responsibilities

  • Own Customer Relationships: Manage and nurture relationships with enterprise customers, driving customer retention and long-term loyalty.
  • Develop Success Strategies: Design and implement scalable Customer Success strategies to align with business growth and client expectations.
  • Champion Continuous Improvement: Identify opportunities for improvement in service delivery, customer experience, and internal processes.
  • Promote a Success Culture: Foster a customer-first culture across the organization.
  • Deliver Operational Excellence: Drive success through continuous value engineering and a focus on operational excellence.
  • Be a Trusted Advisor: Collaborate with C-level stakeholders to align business goals with product capabilities and performance metrics.
  • Drive Growth: Identify and generate cross-sell and up-sell opportunities in collaboration with the Customer Account Management Team.
  • First Point of Contact: Serve as the primary contact for addressing and resolving customer issues and challenges.
  • Ensure High-Quality Communication: Demonstrate excellent communication, presentation, and problem-solving skills.
  • Proactive Support Management: Manage proactive support initiatives to minimize costs and reduce reactive issues.
  • Streamline Delivery Processes: Define and optimize processes to ensure high-quality, timely, and productive solution delivery.

Qualifications:

  • BE/MCA/ MCM/ MBA/ B.COM/B.Sc Graduate
  • Proven experience in a Customer Success, Account Management, or similar client-facing role with enterprise customers.
  • Strong strategic thinking and ability to manage multiple stakeholders.
  • Exceptional verbal and written communication skills.
  • Analytical mindset with a problem-solving attitude.
  • Experience working in SaaS, IT services, or cloud-based technology environments is preferred.

What We Offer

  • Competitive salary and performance-based incentives
  • Collaborative and inclusive work culture
  • Opportunities for continuous learning and professional growth
  • Flexible working environment and work-life balance support

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Qualitykiosk
Location(s): Mumbai

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Keyskills:   lead generation Account Management Customer Retention Process Improvements Client Satisfaction Customer Relationship Customer Engagement

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