Customer Success Manager - Large Enterprise Clients: Saas
- Qualitykiosk
- 5 - 10 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Quality Kiosk is hiring Customer Success Manager.
Job Title: Customer Success Manager Large Enterprise Clients
Location: Ghansoli, Navi Mumbai
Employment Type: Full-Time
Experience: 510 years (preferred in managing enterprise-level accounts)
Industry: IT Services / SaaS / Enterprise Solutions
About the Role
We are looking for a dynamic and customer-focused Customer Success Manager to join our growing team. In this role, you will be the key liaison between our enterprise clients and internal teams, ensuring long-term success, high customer satisfaction, and continuous business growth. This is a strategic and hands-on role that requires strong relationship management, communication, and problem-solving skills.
Key Responsibilities
- Own Customer Relationships: Manage and nurture relationships with enterprise customers, driving customer retention and long-term loyalty.
- Develop Success Strategies: Design and implement scalable Customer Success strategies to align with business growth and client expectations.
- Champion Continuous Improvement: Identify opportunities for improvement in service delivery, customer experience, and internal processes.
- Promote a Success Culture: Foster a customer-first culture across the organization.
- Deliver Operational Excellence: Drive success through continuous value engineering and a focus on operational excellence.
- Be a Trusted Advisor: Collaborate with C-level stakeholders to align business goals with product capabilities and performance metrics.
- Drive Growth: Identify and generate cross-sell and up-sell opportunities in collaboration with the Customer Account Management Team.
- First Point of Contact: Serve as the primary contact for addressing and resolving customer issues and challenges.
- Ensure High-Quality Communication: Demonstrate excellent communication, presentation, and problem-solving skills.
- Proactive Support Management: Manage proactive support initiatives to minimize costs and reduce reactive issues.
- Streamline Delivery Processes: Define and optimize processes to ensure high-quality, timely, and productive solution delivery.
Qualifications:
- BE/MCA/ MCM/ MBA/ B.COM/B.Sc Graduate
- Proven experience in a Customer Success, Account Management, or similar client-facing role with enterprise customers.
- Strong strategic thinking and ability to manage multiple stakeholders.
- Exceptional verbal and written communication skills.
- Analytical mindset with a problem-solving attitude.
- Experience working in SaaS, IT services, or cloud-based technology environments is preferred.
What We Offer
- Competitive salary and performance-based incentives
- Collaborative and inclusive work culture
- Opportunities for continuous learning and professional growth
- Flexible working environment and work-life balance support
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: QualitykioskLocation(s): Mumbai
Keyskills: lead generation Account Management Customer Retention Process Improvements Client Satisfaction Customer Relationship Customer Engagement
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in