Customer Success Manager - Large Enterprise Clients: Saas
- Qualitykiosk
- 5 - 10 years
- Mumbai
- 1 month ago
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Job Description
Quality Kiosk is hiring Customer Success Manager.
Job Title: Customer Success Manager Large Enterprise Clients
Location: Ghansoli, Navi Mumbai
Employment Type: Full-Time
Experience: 510 years (preferred in managing enterprise-level accounts)
Industry: IT Services / SaaS / Enterprise Solutions
About the Role
We are looking for a dynamic and customer-focused Customer Success Manager to join our growing team. In this role, you will be the key liaison between our enterprise clients and internal teams, ensuring long-term success, high customer satisfaction, and continuous business growth. This is a strategic and hands-on role that requires strong relationship management, communication, and problem-solving skills.
Key Responsibilities
- Own Customer Relationships: Manage and nurture relationships with enterprise customers, driving customer retention and long-term loyalty.
- Develop Success Strategies: Design and implement scalable Customer Success strategies to align with business growth and client expectations.
- Champion Continuous Improvement: Identify opportunities for improvement in service delivery, customer experience, and internal processes.
- Promote a Success Culture: Foster a customer-first culture across the organization.
- Deliver Operational Excellence: Drive success through continuous value engineering and a focus on operational excellence.
- Be a Trusted Advisor: Collaborate with C-level stakeholders to align business goals with product capabilities and performance metrics.
- Drive Growth: Identify and generate cross-sell and up-sell opportunities in collaboration with the Customer Account Management Team.
- First Point of Contact: Serve as the primary contact for addressing and resolving customer issues and challenges.
- Ensure High-Quality Communication: Demonstrate excellent communication, presentation, and problem-solving skills.
- Proactive Support Management: Manage proactive support initiatives to minimize costs and reduce reactive issues.
- Streamline Delivery Processes: Define and optimize processes to ensure high-quality, timely, and productive solution delivery.
Qualifications:
- BE/MCA/ MCM/ MBA/ B.COM/B.Sc Graduate
- Proven experience in a Customer Success, Account Management, or similar client-facing role with enterprise customers.
- Strong strategic thinking and ability to manage multiple stakeholders.
- Exceptional verbal and written communication skills.
- Analytical mindset with a problem-solving attitude.
- Experience working in SaaS, IT services, or cloud-based technology environments is preferred.
What We Offer
- Competitive salary and performance-based incentives
- Collaborative and inclusive work culture
- Opportunities for continuous learning and professional growth
- Flexible working environment and work-life balance support
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: QualitykioskLocation(s): Mumbai
Keyskills: lead generation Account Management Customer Retention Process Improvements Client Satisfaction Customer Relationship Customer Engagement
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