Manager/ Sr. Manager - Customer Relationship Management
- Shapoorji Pallonji
- 10 - 15 years
- Mumbai
- 7 months ago
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Job Description
Key Responsibilities:
Manage and Update CRM System:
- Maintain and update the CRM system with accurate client information.
- Ensure data integrity and consistency across the CRM platform.
- Track and Analyze Client Interactions:
- Monitor and analyze customer interactions and data throughout the client lifecycle.
- Generate insights to improve customer engagement and satisfaction.
- Support Relationship Managers & regional CRM heads:
- Assist relationship managers & CRM heads with client relationship management.
- Provide training and support on CRM best practices.
- Develop CRM Strategies:
- Create and implement strategies to enhance collection efficiency, customer engagement and retention.
- Coordinate with sales and marketing teams to align CRM initiatives with business goals.
- Reporting and Feedback:
- Prepare reports on sales/CRM MIS, client feedback, and CRM performance.
- Use data-driven insights to recommend improvements.
- Process Improvement:
- Identify opportunities to streamline CRM processes and implement automation solutions.
- Stay updated with the latest CRM technologies and trends.
Skills:
- Proficiency in Excel, Power Point & CRM software (e.g., Salesforce, SAP).
- Strong analytical and data interpretation skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
Job Classification
Industry: Real Estate (Co-working)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Shapoorji PallonjiLocation(s): Mumbai+ View Contact
Keyskills: Customer Relationship CRM
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