Customer Service Executive @ Future Technologies

Job Description

Process Name Spa- Super Premium Associates(SBI)
Salary 33k ctc, 28k take home
Shifts 24/shifts( 8am to 8pm) general
Work Mode WFO
Qualification Graduates
Languages English + Hindi Fluency
Experience 1.8 years (CSR+Banking)
Week Off 2 days off
Interview Mode Walk-in/Telephonic
Working days 5 days working
Cabs 1 way cab, before 8am and after 8pm login, logouts
Quality veti 5.

Roles & Responsibility :

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Kindy contact to Hr for further information. hidden_mobile

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Keyskills:   voice process outbound calling telecalling customer support