Trainer
- OYO
- 3 - 8 years
- Noida, Gurugram
- 7 months ago
- Email to a friend
- Report this job
Job Description
Job Description
We are seeking an experienced and proactive Trainer to deliver engaging and impactful training for our International Voice Process team. The Trainer will onboard, coach, and upskill Customer Support Executives handling queries from Australian customers related to hotel and home bookings. This role plays a critical part in ensuring high service standards and team readiness for voice and email support operations.
Key Responsibilities
- Design and deliver training modules for new hires and existing team members in voice and email communication.
- Conduct mock calls, role-plays, and assessments to build confidence and customer handling skills.
- Provide product knowledge, process updates, and soft skills training tailored to Australian customer expectations.
- Assess and evaluate trainees through tests, live call monitoring, and feedback sessions.
- Work closely with operations and quality teams to identify skill gaps and create improvement plans.
- Maintain training documentation, feedback records, and training MIS.
- Support calibration sessions and quality alignment with stakeholders.
- Be available to conduct training in line with UK/US or Australian shifts.
Requirements
- Excellent English communication skills (spoken and written) with a neutral/accent-adapted delivery.
- Prior experience in training for international voice processes (preferably UK/US or Australian).
- Strong facilitation, coaching, and presentation skills.
- Patient, energetic, and empathetic training style with a customer-centric approach.
- Good problem-solving and analytical skills to identify learning needs and outcomes.
- Must have a personal laptop for virtual training support.
- Proficiency in MS Office (Word, Excel, PowerPoint) and email handling.
- Comfortable with rotational shifts and fast-paced environments.
Education & Experience
- Graduate in any discipline (mandatory).
- 2 - 5 years of total experience with at least 12 years in a training role for voice-based international customer support.
- Familiarity with CRM platforms and customer support systems is an added advantage.
What We Offer
- Competitive salary with performance-linked incentives.
- Professional development and career growth opportunities.
- Exposure to global service culture and collaborative work environment.
- Comprehensive onboarding and continuous learning programs.
How to Apply
Interested candidates can share their resume and details in the following format to:
ad*********d@oy*****s.com or share over the whatsapp 9608723***
Name
CV (Attach)
Current Location
Work Experience
Current CTC
Notice Period
Salary Expectations
Voice Note - Intro and work ex
Own Laptop Yes/No
Willing to Work in Rotational Shifts Yes/No
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Training And Development US Process Training Australian Process Team Leading International Process International Voice Process International BPO
OYO
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their dig...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in