Application Support Engineer @ Saffronbizz Solutions

Job Description

Handle and address daily L1/L2 and technical support calls from client users.
Basic troubleshooting the application including UI, application input data and outputs /
reports.
Actively monitoring the application and database for performance related issues
Install and configure application updates.
Develop and manage effective professional working relationships with co-workers and clients.
Logging and updating issues in support ticketing system.
Addressing user tickets regarding the Application and resolve issues within given SLA.

Skills Required:

Ability to understand the Application and the related business processes and user requirements
Good working knowledge of IIS, SQL queries (SQL Server)
Knowledge of Windows services and console applications
Basic knowledge of .Net application settings, configurations and operating systems
Knowledge of database operations with SQL Server, T-SQL, stored procedures
Knowledge of Web APIs
Customer focused with
Good written and spoken English communication skills
Learning attitude
Flexible to work on Sundays, holidays and rotational shifts
Arabic speaking skills will be an added advantage

For more details about the company and job profile contact us at hidden_mobile or email us at hidden_email

Thanks & Regards,

HR Aarti

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Keyskills:   application support application .net sql server support sql engineer