Deputy Manager @ Kezan India

Job Description

• To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction
• To identify and convert the opportunities for cross selling (banking product) on customer's call
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target)
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
• • Graduate
  • Preferably 1-2 years with6 months which should to be in customer service role - Understanding of call center industry an advantage
  • Excellent communication skills Verbal & Written
  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge.Possess an upbeat, positive can-do attitude& works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.Should be able to establish rapport quickly with peers, managers & customers
  • Send Me resume @hidden_mobile
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Keyskills:   outbound calling night shift outbound process telecalling telesales