TDT Consultant
- Orange Business
- 3 - 6 years
- Noida, Gurugram
- 8 months ago
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Job Description
Key Accountabilities/
- Maintain a good level of communication with allocated customer base and act as technical champion within Orange Business Services
- Liaise directly with customer to obtain all relevant technical information for successful order validation for MAC & project delivery
- Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured)
- Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc) and create/validate pricing scenarios
- Validate additional validation requests (ie COS & SAM) and additional costs associated
- Validation of the access circuit quote against the service requested
- Delivering additional Technical Information as required (eg SRF2)
- Own/Document and amend the SLA requirements
- Resolution of Technical Rejections from SI teams
- Ownership of the Capture Technical Details step in Gold
- Respond promptly to queries pertaining to assigned orders
- Secure technical handover from PreSales/SD
- Contribute to profitability targets
- Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development
- Accountable for on time technical validation and reduction of the Lead Time to Connect
- Any other duties as required by Team Lead or Manager
- Service Delivery processes and organization
- TCP/IP, Frame Relay, ATM, IPVPN, MEA, Remote Access protocols
- Messaging, Voice/IPT and Security services Project Management skillsTime management skills and able to balance multiple projects & tasks
- Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
- Detail oriented, Excellent organizational and planning skills Customer facing skills with demonstrable experience
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: Management ConsultingRole: Associate / ConsultantEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Noida, Gurugram
Keyskills: Business services Interpersonal skills Project management Security services Cisco certified delivery operations CCNA Order processing Project delivery Service quality
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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