Lead Functional Consultant, Professional Services
- Icertis
- 5 - 7 years
- Pune
- 7 months ago
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Job Description
1. Value Orientation & Consulting:
- Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives.
- Drive a value-oriented approach to ensure the customer derives tangible benefits from the implementation.
- Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes.
- Combine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices.
- Advise customers on integration and value realization strategies when working with SAP systems, including SAP Ariba, S/4 HANA, SAP MM, and SAP ECM modules.
- Bridge business goals with SAP upstream/downstream process expertise to recommend optimized Source-to-Pay and Lead-to-Cash flows in conjunction with CLM implementation.
2. Application Design & Solution Development:
- Lead the design & development of a comprehensive solution that meets all customer requirements.
- Apply Usability & Digital transformation principles in designing the solution.
- Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects.
- Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation.
- Validate ICI solutions integrated with SAP Ariba, S/4 HANA, and ECC modules, ensuring seamless data flow and compliance with SAP standard practices.
3. Being a Subject Matter Expert (SME):
- Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame.
- Develop a strong understanding of CLM, Industry and Procurement & Sales processes.
- Stay updated with emerging technologies especially GenAI, EAI and reporting
- Act as the go-to expert within CoE for all SAP-related functional queries and solutioning best practices.
4. Customer Management & Rapport Building:
- Build strong relationships with customers, fostering trust & collaboration throughout the implementation process.
- Demonstrate assertive & effective communication in managing customers expectations and addressing concerns.
- Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management.
- Facilitate SAP-specific stakeholder workshops focused on integration impact, ensuring alignment of ICI CLM objectives
5. Other Responsibilities:
- Ability to conduct end to end workshops and whiteboarding.
- Training, documentation, compliance of project management process & systems.
- Motivating and managing teams.
- Understanding of project financials.
- Quality assurance and quality control.
- Mentor internal teams on SAP system behavior, common challenges, and best practices during cross-system configuration and deployment.
- Bachelors degree in computer science, Engineering, or related field; masters degree preferred.
- Experience working in SaaS organization and have at least 3 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions.
- 10+ years of experience in package solution consulting, with a proven track record of successful end-to-end implementations.
- Strong proficiency in solution design, with the ability to architect complex systems that meet customer requirements.
- Proven Ability to translate customer requirements to business Value
- Hands-on experience with product configuration, application design, and solution development.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines.
- Deep understanding of SAP modules including SAP Ariba (Sourcing, Contracts, Buying), S/4 HANA (Procurement, Sales, MM), SAP ECC, and ECM.
- Experience with SAP-Icertis integration approaches (API, middleware, IDoc, BAPI, and OData), and familiarity with SAP BTP or CPI is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Procurement Customer management Automation Change management SAP Manager Quality Assurance SAP MM Project management Manager Quality Control Middleware
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Icertis
This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.
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