Customer Support Representative @ Sequel HR Hiring

Job Description

We are seeking a customer support representative that excels in meeting customers" expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers. Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers" needs. Meeting sales objectives. Following procedures and policies. High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Familiarity with. CRM tools. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

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Keyskills:   customer support customer complaints communication skills investigating issues resolving conflicts product service specifications maintaining good relations with customers generating sales leads managing incoming calls building good relationships with customers resolving complaints identifying customers needs meeting sales objectives following procedures policies telephone etiquette CRM tools managing multiple tasks adapting to different personalities