Customer Service Representative @ Sequel HR Hiring

Job Description

:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive overall experience.

Responsibilities:

Customer Support:

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Assist customers with order placement, tracking, and returns.
Issue Resolution:

Investigate and resolve customer complaints or issues with empathy and efficiency.
Collaborate with other departments to address complex problems and ensure timely resolution.
Communication:

Maintain clear and effective communication with customers, ensuring they are informed about the status of their inquiries or issues.
Communicate customer feedback to the relevant teams for continuous improvement.
Product Knowledge:

Stay informed about the company's products and services to provide accurate information to customers.
Continuously update knowledge about industry trends and competitors.
Documentation:

Record customer interactions and transactions in the system for future reference and reporting.
Generate reports on customer service activities and present findings to the management team.
Qualifications:

Previous experience in customer service or a related field is preferred.
Strong communication and interpersonal skills.
Problem-solving ability and attention to detail.
Ability to work in a fast-paced environment.
Proficiency in using customer service software and Microsoft Office Suite.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   collections customer service voice process international process sales bpo