Solution Architect - Packet Core @ Cradlepoint

Summary
This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, SR Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericssons customers across various network solutions.
The SR Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes.
As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs).
You will be key in ensuring Ericsson s 4G 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance.
This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.

What you will do
Lead Fault Isolation Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.
Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer s change management system Project evolving it from a one-time to an ongoing activity.
Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signalling storms, traffic rerouting, and other network recovery activities.
Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.
Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.
Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections.
Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson s products and services.
Customer consultation handling on Solution level
On-site (Customer Office) working embedded within customer Operations team.
To be successful in the role, you must have:
Excellent Communication Relationship Management
Proactive Problem Solving
Adaptability Resilience
Technical Mastery
Creativity Innovation
Excellent Customer Relationship Management skills.
Very strong personal interaction skills and good communication capabilities.

Experience required : 12-15 Years Relavant exp

4G/5G Packet Core, SAPC/CCPC,PCG, NRF, CCRC, SC and cloud infrastructure.
Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components,

Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments.
Fault Isolation Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time.
Change Management: Hands-on experience in managing change control processes within customer support, especially during solution handover and deployment.
Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction.
Business Acumen: Proven ability to identify business opportunities and promote additional Ericsson solutions to customers.
Network level competence
Knowledge of the 3GPP or any other relevant standard for his/her area
Ability to learn Ericsson Portfolio.
Service Delivery Process.
Change Management.
Negotiation argumentation skills.
Presentation skills (oral and written).
Software Update Management.
Software Support.
Delivering Results Meeting Customer Expectation