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Customer Support Representative @ Tech Mahindra

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 Customer Support Representative

Job Description

Roles and responsibilities-

  • Resolve International customer queries.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits

Both side cab

Unlimited Incentives

Carrier Growth


For Any Further Query Contact :-

HR Ankita

Contact :- 9833075***

Email ID:- an*********u@te*********a.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Mumbai

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Keyskills:   International Voice Process Blended Process Sitel Problem Solving Technical Skills Telecom Billing Aht Inbound concentrix Excellent Communication In English First source Teleperformance International Process Us Voice Process Customer Handling International BPO

 Fraud Alert to job seekers!

₹ .5-5 Lacs P.A

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...