Team Leader Operations @ Pes Hr Services

Job Description

To ensure that the daily and monthly targets are met. Analyze various reports to enhance productivity and conversions. Ensure team meets and exceed Stipulated Timelines and Service level Agreements. Achieve KPI and productivity targets for the team DO KRA management and reporting Prepare and submit periodic Team performance reports. Call handling to develop first hand sensing of customer pulse and manage irate customers. Audit Calls and identify the training requirements of each Team Member. Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required. To ensure that at no point in time the team lacks supervision. Team Leads are responsible for staff retention Attending call calibrations with quality and training team. Preparing monthly TL review to gauge individual and teams performance. Client interaction as and when required; incorporate feedback. into the system. Give timely & real time feedback with a view towards improving Operational and individual efficiency Absenteeism and attrition management Contribute to adding value to the engagement Scheduled regular coaching and feedback Monitor and maintain quality of interaction with customers

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Training & Development
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Operations

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Keyskills:   Team management Training Performance monitoring Client interaction Feedback management Coaching Quality monitoring Analyzing reports Call handling Motivating team members