Associate Manager HRBP
- Blackbuck
- 7 - 10 years
- Bengaluru
- 8 months ago
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Job Description
Role & responsibilities
- HR Business Partnering: Act as the primary HR point of contact for business leaders managing large tele-calling operations.
- Workforce Management: Oversee the entire employee lifecycle of 1000+ Tele Callers including hiring coordination, onboarding, attendance, engagement, and exit management.
- Performance Management: Drive the performance appraisal process, ensure timely goal setting, regular feedback sessions, and performance improvement plans where needed.
- Employee Engagement: Design and implement engagement initiatives to boost morale, reduce attrition, and improve employee satisfaction.
- Compliance & Policy Adherence: Ensure statutory compliance, HR policy adherence, and support in handling audits or employee grievances effectively.
- Analytics & Reporting: Track and report HR metrics like attrition, retention, absenteeism, and productivity. Use insights to drive strategic decisions.
- Stakeholder Management: Work closely with senior leaders, operations managers, and support functions to ensure business continuity and workforce stability.
- Talent Management: Identify high-potential talent and partner with Learning & Development to create targeted development plans.
- Culture Champion: Foster a culture of transparency, feedback, inclusiveness, and performance within the workforce
Preferred candidate profile
- Education: MBA/PGDM in Human Resources or equivalent
- Experience: 7 - 10 years of HRBP experience, preferably with exposure to managing large domestic Customer experience or tele-calling teams.
- Strong understanding of labor laws, HR systems, and HR analytics.
- Excellent communication, interpersonal, and stakeholder management skills.
Only Male candidates please apply
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Business Partner (HRBP)Employement Type: Full timeContact Details:
Company: BlackbuckLocation(s): Bengaluru
Keyskills: Telesales Contact Centers Customer Support Sales Process Customer Experience Workforce Management Hr Business Partnering Employee Engagement Performance Management Employee Life Cycle Stakeholder Management
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