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Engineer- IP @ Cradlepoint

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 Engineer- IP

Job Description

Join our Team
About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What you will do
Actively Supervising of ITSM Ticket queues to maintain MTTR.
Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
First point of contact for support of any alarm/event/KPI related issues.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups & trouble-shoot the deviation identified.
Sharing details for MIR & CSR to respective teams.
End to End Network Understanding.

You will bring

Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing.
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
Product/Vendor knowledge on CISCO (mandatory) & Ericsson.
Good Communication & trouble-shooting skills.
3-7 years of relevant in IP Domain

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Switching / Router Engineering
Employement Type: Full time

Contact Details:

Company: Cradlepoint
Location(s): Noida, Gurugram

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Keyskills:   Telecom Networking protocols 3G Fault management ISIS VLAN cisco MPLS STP OSPF

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Cradlepoint

We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...