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Call Quality Analyst @ Paradigmit Technology

Home > Business Process Quality

 Call Quality Analyst

Job Description

Key Responsibilities:

  • Listen to and assess customer service calls for quality and adherence to scripts and protocols
  • Provide constructive feedback and quality scores to agents
  • Identify trends and recommend process improvements
  • Collaborate with team leads and trainers to drive performance improvement
  • Maintain accurate evaluation records and reports

Requirements:

  • Proven experience in quality assurance or customer service
  • Strong analytical, communication, and coaching skills
  • Attention to detail and ability to work independently
  • Familiarity with call center software and QA tools is a plus

INTERESTED CANDIDATE CAN CALL ME ON 8977540***(VISHAL KUMAR)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Full time

Contact Details:

Company: Paradigmit Technology
Location(s): Noida, Gurugram

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Keyskills:   Call Audit 7Qc Tools Call Monitoring Call Quality QC Tools Quality Tools 7Qc

 Fraud Alert to job seekers!

₹ 1-3.75 Lacs P.A

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Paradigmit Technology

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