Senior Engineer - IP
- Cradlepoint
- 6 - 14 years
- Noida, Gurugram
- 9 months ago
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Job Description
Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
First point of contact for support of any alarm/event/KPI related issues.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups trouble-shoot the deviation identified.
Sharing details for MIR CSR to respective teams.
End to End Network Understanding.
3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.
Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
IP Security protocols- IPSEC, GRE, VPN, CGNat.
CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
Telecom knowledge (2G, 3G, 4G, 5G Service Flow Interfaces).
Product/Vendor knowledge on CISCO (mandatory) Ericsson is preferable.
Good Communication trouble-shooting skills.
6-14 years of relevant in IP Domain
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Switching / Router EngineeringEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Noida, Gurugram
Keyskills: switching ip networking l3vpn rstp bgp networking vrrp rsvp mstp routing vlan lan mpls telecom gre protocols cisco communication skills architecture bfd data analytics l2vpn ip networking protocols problem solving ospf stp te as vpn ipsec hsrp ldp
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Cradlepoint
We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...
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