Senior Sales Operations Analyst
- SentinelOne
- 3 - 8 years
- Kolkata
- 9 months ago
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Job Description
What are we looking for?
We are looking for a Senior Sales Operations Analyst to work in the Order Operations team supporting APJ and EMEA regions. This team is responsible for successfully and accurately booking orders at SentinelOne. This role will interact closely with our internal sales & finance teams, as well as our partners and distributors. In addition to managing & resolving quote and order support cases, the Sr. Sales Operations Analyst will also identify trends and fix root causes to improve the overall order and quoting processes for our stakeholders. This role will also be an escalation point for other members of the Order Operations team when they need assistance. This role will report to the EMEA Manager, Order Operations and will be located in India.
What will you do?
- Ensure that orders are processed and expedited with accuracy
- Understand and adhere to Accounting guidelines for order bookings
- Perform month-end (and quarter-end) close tasks associated with bookings (including CloudDesk)
- Understand the different SentinelOne products and spot any misalignment with the current policies and guidelines
- Provide support to the Sales organization in terms of data requests for customers and order information
- Focus on interactions with different stakeholders, internal and external to ensure queries are addressed
- Manage all aspects of the Order Operations, Quote support and CloudDesk inboxes including frontline support to our Sales teams, team capacity, case prioritization, SLAs, & escalation support.
- Evaluate and implement ways to automate and improve current processes, tools and dashboards to drive operational and productivity improvements for Sales & Partners
- Refine and maintain internal documentation capturing and promoting Order Management processes and policies
- Reporting and analytics pertaining to order management
- Be the primary point of contact for order issues in our Asia Pacific Region
Qualifications:
- Bachelors degree preferred with 3+ years of experience in high tech Order Management, Sales Operations or Revenue Operations
- Possess a solid understanding of CRM systems, opportunities, quotes, contracts, and sales processes
- Salesforce.com (SFDC) experience desirable, but not required
- CloudDesk Support: Comprehensive support for both AWS (Amazon Web Services) and Google Cloud platforms, including but not limited to:
- Comprehensive field support for creating Managed Partner Public Offers (MPPOs) and Customer Private Offers (CPPOs) for both Amazon Web Services (AWS) and Google Cloud Platform (GCP) deals.
- Experience in Quote Support:
- CPQ Errors/Troubleshooting
- Validation overrides
- Annual/Custom payment set up
- An ideal candidate will have strong attention to detail but will also have what it takes to handle working in a fast-paced environment while supporting a Sales organization
- Strong communication & customer services skills
- Experience working across internal business organization (Sales, DealDesk, Provisioning, Finance) and with external partners to resolve order issues
- Must be a self-starter, team player and a problem-solving oriented individual
- Experience with monthly and quarterly end close activities
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Operations / EnablementEmployement Type: Full timeContact Details:
Company: SentinelOneLocation(s): Kolkata+ View Contact
Keyskills: Order management Health insurance Sales Sales operations Troubleshooting WiFi Operations Team building Analytics CRM
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