Utility Bill New Associate
- Accenture
- 0 - 1 years
- Chennai
- 2 months ago
- Email to a friend
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Job Description
Skill required: Backoffice - Service Desk Non-Voice Support
Designation: Utility Bill New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for
Candidate who is good in email and chat process, who is good in typing is what is preferred hereCandidate who is good in email and chat process, who is good in typing is what is preferred here Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsQualificationAny Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: AccentureLocation(s): Chennai
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Keyskills: customer service customer care billing customer support email support customer relationship team management team handling technical support escalation management team leading incident management invoicing medical billing customer handling crm
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