Oracle Support Engineer Trainee @ SBS

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Oracle Support Engineer Trainee

SBS
0 - 1 years
Noida, Gurugram
26 days ago
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Job Description

Position: APPLICATION SUPPORT

Experience: 6 months - 1 years

Educational Qualification: BCA/MCA/B.E./B.Tech

Job Location: Noida

Shift : UK Shift & UK calendar will be followed

Mode of Working : Work from Office

Primary Skills:

Excellent verbal and written communication skills.
Providing first level support through taking calls and handling the resulting incidents or Service Requests.
Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
Comfortable with UK working / holidays Comfortable working in UK shifts.
Strong customer service focused approach and Excellent phone etiquette.
Willing to work on support environment.
Decent Problem diagnosing and analytical skills.
Excellent verbal and written communication skills.
Understanding of business intelligence tool and reporting (Standard, Modified and Live reports)

Total Experience Expected: 01-02 years

Qualifications

Educational Qualification: BCA/MCA/B.E./B.Tech

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Internship

Contact Details:

Company: SBS
Location(s): Noida, Gurugram

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Keyskills: Analytical skills Engineer Trainee Application support Service desk Focus Incident management oracle support Customer service Business intelligence

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Oracle Support Engineer Trainee @ SBS

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