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Customer Application Engineer @ Ivalua

Home > Quality Assurance and Testing

 Customer Application Engineer

Job Description

 
Management of customer relations on the application
  • Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
  • Responsible for your customers satisfaction by providing attention and technical expertise
  • Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner
Maintenance:
  • Follow-up, qualification, and prioritization of customer requests
  • Expertise needed in troubleshooting code and SQL issues
  • Staying up to date with trends with new syntax, query optimization, and
  • Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
  • Ability to communicate well with customers and team members
Change requests:
  • Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
  • Parameterization of the solution and reduction of specific code
Upgrade solution:
  • Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
  • Customer acceptance and production
  • Customer support and follow-up of associated anomalies
Expertise in solution and Customer Satisfaction:
  • Training in new and advanced products. Support for partners and customers
  • Feedback to R&D of customer needs and projects
  • Punctual participation in customer specification and configuration workshops.
YOUR PROFILE
Skills and Experience:
  • Minimum 3 years of experience on L3/L4 Software Product Technical Support Process
  • You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
  • You are a master of SQL (writing and optimizing queries)
  • You have experience in technical support, and if possible customer management.
  • BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage
Soft Skills :
  • Excellent written and verbal communication skills and at ease in a multicultural environment
  • You have strong autonomy and good management of priorities
  • You want to develop your customer relationship management skills.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Quality Assurance and Testing
Role: Blockchain Quality Assurance Engineer
Employement Type: Full time

Contact Details:

Company: Ivalua
Location(s): Pune

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Keyskills:   Procurement Supply chain Computer science Career development Customer satisfaction Customer support Troubleshooting Operations Technical support SQL

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Ivalua

Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat.\n\nThe company is present in more than 145+ cities across India, with more than 1200+ emplo...

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