Customer Support Executive
- Service Based Top
- 1 - 4 years
- Noida, Gurugram
- 8 months ago
- Email to a friend
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Job Description
1. Open Roles & Responsibilities:1. Logistics Executive Responsibilities:
- Coordinate shipments and monitor tracking.
- Communicate with clients, vendors, and transporters.
- Manage logistics documentation and system updates.
- Resolve delivery-related issues quickly and effectively.
2. Team Leader Logistics Responsibilities:
- Supervise and mentor a team of logistics executives.
- Allocate tasks and ensure process SLAs are met.
- Handle escalations and collaborate with stakeholders.
- Conduct performance reviews and process improvements.
3. Quality Analyst Logistics Responsibilities:
- Perform quality audits on calls and backend operations.
- Identify gaps and provide actionable feedback.
- Generate quality reports and ensure SOP adherence.
- Work closely with the operations team for process improvement.
Preferred Candidate Profile (All Roles):c
- Graduate in any discipline (Preferred: Logistics, BBA, B.Com, Supply Chain).
- Strong communication and coordination skills.
- Willingness to work in rotational shifts (for international processes).
- Proficient in MS Office and familiarity with logistics/BPO systems.
- For TL/QA roles: Prior experience in a similar position is essential.
Candidate Eligibility Criteria
* Education: Graduation
* Experience: Minimum 1 year in a logistics-based BPO
environment(Preferred) or with a premium e-commerce campaign
* Skill Set: B2 level communication
* Process Type: Blended Voice, Email & Chat
* Shifts: 24x7 rotational (Candidates must be comfortable with night
shifts)
* Week Offs: Rotational
* Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM)
* Process Operating Hours: 8:30 AM to 8:30 PM
Interested candidate can share their CVs at yu**********l@nl****h.in or 7678666***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: AI based TravelLocation(s): Noida, Gurugram
Keyskills: International Voice Process Blended Process Customer Service E-commerce Voice Process Inbound Voice Support US Process Customer Support Bpo Voice International Process International Voice Us Voice Process International BPO Logistics International Calling
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