Client Retention Specialist
- Petpooja
- 1 - 5 years
- Ahmedabad
- 8 months ago
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Job Description
Eligibility Criteria:
- Candidates should be comfortable in fieldwork.
- Candidates should know the vernacular language.
- Candidates should have a laptop, vehicle, and a valid driving license.
Roles and Responsibilities:
- Conduct field visits to meet clients and strengthen relationships.
- Collaborate with marketing and sales teams to develop retention strategies.
- Analyze customer data to identify trends and areas for improvement.
- Proactively engage with customers in person to address concerns and gather feedback.
- Resolve customer issues promptly and effectively, both in person and remotely.
- Educate customers on product features and updates during field visits.
- Monitor key performance indicators (KPIs) related to retention and implement improvement
strategies.
- Collaborate with other departments to enhance the overall customer experience.
Additional Qualification and Skills:
- Customer-centric mindset and a willingness to engage directly with clients.
- Ability to work well independently and in teams.
- Previous experience in customer service or sales preferred.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: PetpoojaLocation(s): Ahmedabad
Keyskills: Client Retention Client Success Communication Skills Customer Retention Customer Focus Client Relationship Client Satisfaction
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Petpooja
About Company :Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 25,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat.The company is present in more than 135+ cities across...
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