Technical Support Specialist and Service Desk @ Izee Manpower

Job Description

Skills:

• Service Desk/ Tech support process / Cloud Computing Process
• Excellent communication skills C1 equivalent proficiency
• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

Technical expertise:

• Knowledge of cloud computing and types of cloud computing
• Knowledge of Mail server settings IMAP , POP and SMTP
• Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
• Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
• Experience in working on Active Directory
• Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol )
• Experience if SSON (Single Sign On)
• Experience of API (Application-Programming Interface)
• Intermediate knowledge of Prevention of Spam, Phishing and Malware
• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
• Basic networking knowledge

Regards,

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Keyskills:   support voice technical service delivery technical support service desk it helpdesk technical helpdesk technical it service desk chat process