Service Desk Agent I
- Cbts
- 2 - 6 years
- Chennai
- 8 months ago
- Email to a friend
- Report this job
Job Description
- Provide first-line technical support, troubleshooting hardware, software, and network issues.
- Log and document detailed ticket activity until resolution is achieved.
- Escalate complex issues to Level 2 support when necessary.
- Assist customers with inquiries related to business products and IT services.
- Monitor alerts and respond accordingly to maintain operational efficiency.
- Maintain knowledge base documentation for recurring issues and solutions.
Special Knowledge, Skills, and Abilities:
- Strong communication skills.
- Service desk background with experience in handling international calls.
- Relevant experience as per the role outlined
- Strong customer service and communication skills.
- Basic understanding of IT systems, networking, and Microsoft applications.
- Ability to follow troubleshooting procedures and escalate appropriately.
- Familiarity with ITSM tools like ServiceNow preferred.
Work Conditions:
- 24x7 support (rotational shifts).
- Full-time work from the office, all days.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: CbtsLocation(s): Chennai+ View Contact
Keyskills: IT services Microsoft applications Service desk Healthcare Customer service Troubleshooting Operations Technical support Monitoring Unified communications
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in